Return policy
📦 Delivery & Returns
Last updated: June 5, 2025
🚚 Delivery
📍 Delivery area
We currently only deliver to Germany .
⏱ Delivery times
Orders are prepared within 24 to 48 hours (excluding weekends and public holidays).
Delivery times are generally 2 to 5 working days after dispatch.
💰 Delivery costs
We deliver everywhere in Germany 🇩🇪.
- Dry products : €5.90 incl. VAT
- Free delivery from €60.00 incl. VAT (excluding fresh produce)
- Fresh produce : €2.00 supplement for insulated packaging (even for purchases over €60)
⏱ Delivery times : 2 to 4 working days after order processing.
Shipments are handled via DHL or an equivalent carrier.
Once your order has been shipped, you will receive an email containing a tracking link to track your package in real time.
📦 Packaging
The products are carefully packaged to ensure their freshness and protection during transport, particularly for sensitive food products (cheeses, cold meats, etc.).
🔁 Returns
Right of withdrawal
You have 14 days from receipt to exercise your right of withdrawal.
❌ Exceptions
According to German law (§312g BGB), certain products cannot be returned , including:
- perishable goods (cheeses, cold meats, etc.),
- sealed products opened after receipt,
- personalized products.
📬 Return procedure
Before any return, please contact us by email at hugo@le-cornichon.com indicating:
- your order number,
- the product(s) concerned,
- the reason for the return.
Return costs are the responsibility of the customer, except in the event of an error on our part.
💸 Refund
If the return is accepted, the refund will be made within 7 working days after receipt and verification of the products, via the payment method used during the purchase.
📩 A question?
Write to us at hugo@le-cornichon.com , we are here to help!
🥒 Thank you for your trust!
le Cornichon