Yes, we deliver throughout Germany: Terms and conditions

Yes, we deliver throughout Germany, whether you're in Berlin, Munich, Hamburg, or on a Baltic Sea island. Discover our flexible and reliable delivery options to receive your packages with complete peace of mind, wherever you are in Germany.

Complete coverage of Germany, without exception

Our delivery service covers the entire German territory, from north to south, from east to west. Whether you live in a major metropolis like Berlin, Hamburg, Munich, Cologne or Frankfurt, or in a more rural area, we guarantee the delivery of your parcels with the same high standards of quality and reliability.

We work with the best carriers in the country to ensure comprehensive nationwide coverage. No address in mainland Germany is excluded from our service. This complete coverage allows us to meet the needs of both individuals and businesses looking to expand their e-commerce operations across the entire German market.

Delivery to the German islands: how does it work?

We also deliver to the German islands in the North Sea and the Baltic Sea, including popular destinations like Sylt, Rügen, and Heligoland. Thanks to our experienced logistics partners, your parcels arrive safely at their destination.

For most islands, delivery times may be slightly longer by 1 to 2 business days compared to mainland deliveries, due to constraints related to maritime or ferry transport. Delivery costs remain the same for the majority of island destinations, with no hidden surcharges. This transparency allows you to order with complete confidence, even if you are on holiday or live on an island.

Our delivery partners in Germany

To guarantee impeccable service quality, we collaborate with the most reliable and recognized carriers on the German market:

DHL : The leading delivery company in Germany, known for its punctuality and its extensive network of Packstations and collection points.

DPD : A dynamic carrier offering flexible delivery options and excellent real-time tracking service.

Hermes : Specialist in home delivery and in Paketshop, with dense coverage of the territory.

GLS : A reliable partner for fast and secure deliveries, particularly appreciated by e-commerce businesses.

UPS : A premium solution for express and international shipments with responsive customer service.

The reputation and reliability of these carriers provide an additional guarantee for your deliveries in Germany.

Delivery options tailored to your needs

We understand that every customer has different preferences. That's why we offer several delivery options to suit your lifestyle:

Home delivery : Receive your package directly at your address, with a notification to track the delivery person's arrival.

Delivery to a collection point (Paketshop) : Collect your order at a time that suits you from one of the thousands of partner collection points across Germany.

Automated parcel locker delivery (Packstation) : Enjoy total flexibility with DHL Packstations, available 24/7. This particularly popular option in Germany allows you to collect your parcel at any time.

Delivery to a trusted neighbor : In case of absence, your package can be delivered to a neighbor you have previously designated, for a practical and secure solution.

Delivery times and tracking of your parcel

We place particular importance on punctuality, a strong expectation of German consumers. Our standard delivery times are as follows:

• Standard delivery : 2 to 4 business days for the entire mainland territory
• Delivery to the islands : 3 to 5 business days depending on the destination

As soon as your package is shipped, you will receive a tracking number that allows you to follow its progress in real time. You will be informed at each key stage: preparation, shipping, transit, and delivery. This complete transparency offers you peace of mind and allows you to plan for the arrival of your order.

Shipping costs for Germany

Our delivery rates are transparent and competitive. The delivery cost varies depending on the weight, dimensions of the package, and the delivery option chosen:

• Standard home delivery : from €5.90

Good news : Delivery is free for all orders over €60, regardless of your address in Germany. To find out the exact shipping cost, use our shipping calculator available during checkout.

Frequently Asked Questions (FAQ)

What happens if I am absent during the delivery?

If you are not home, the delivery driver will leave a delivery notice in your mailbox. You can then collect your package from the nearest pickup point or request a new delivery attempt on a date that suits you. With some carriers, you will also receive an email or SMS notification allowing you to reschedule the delivery.

Can I change my delivery address?

Yes, as long as your package hasn't been shipped, you can change your delivery address by contacting our customer service. Once the package is in transit, some carriers offer a redirection service for an additional fee. Check your package tracking for available options.

What are the restrictions for sending parcels to Germany?

Prohibited or restricted products include hazardous materials, flammable products, non-compliant lithium batteries, and certain items subject to customs restrictions. For shipments from abroad to Germany, please ensure you comply with European customs regulations. Our customer service team can provide information specific to your shipment.

Is delivery to rural areas longer?

No, our partner carriers efficiently cover rural areas with the same delivery times as urban areas in the vast majority of cases. Only a few very isolated areas or certain islands may require an additional 1 to 2 days. This information will be specified when you confirm your order if your address is affected.

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Order with confidence: wherever you are in Germany, we deliver to your home quickly and securely.